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An Outlook profile contains a lot of settings that manage the behavior of the app. If you're experiencing issues, there's a chance that the profile might be damaged or a misconfiguration may be causing the problem.

To create a new profile, close Outlook, and do the following:

1. Open Control Panel.
2. Click on User Accounts.
3. Click on Mail.
   
4. Click the Show Profiles button.
   
5. Click the Add button.
   
6. Under "Profile name," enter a descriptive name for the profile.
7. Click OK.
   
8. Type the email address and password of your primary account previously configured on Outlook.
9. Click Next.
   
10. Continue with any additional on-screen directions as directed.
11. Click Finish.
    
12. In the "General" tab from "Show Profiles," select the Prompt for a profile to be used option.
    
13. Click Apply.
14. Click OK.
15. Open Outlook.
16. Use the "Profile Name" drop-down menu, and select the new profile.
17. Click OK.
    

After completing the steps, it may take some time to load Outlook 2016 with the new profile, but after it's up and running, if you're no longer experiencing problems, then the issue was related to your old profile, and you should delete it.

Deleting a profile

To delete the old damaged profile, close Outlook, and do the following:

1. Open Control Panel.
2. Click on User Accounts.
3. Click on Mail.
   
4. Click the Show Profiles button.
   
5. Select the old profile.
6. Click Remove.
   
7. Click Yes to confirm the deletion.
8. Select the Always use this profile option.
   
9. Click Apply.
10. Click OK.

Wrapping things up

While using Outlook 2016, you may come across some issues that may require specific troubleshooting steps, the instructions on this guide will help anyone to resolve most problems — especially using the Office repair option.